Frequently asked questions
Yes, you can start your application before gathering all the supporting documents. However, please note that your application cannot be fully processed until all required documents are submitted. We recommend beginning the application process early so our team can assist you throughout and guide you in gathering the necessary documentation.
Yes, there are financial requirements for a guarantor. The guarantor must demonstrate financial stability and the ability to cover the loan if necessary. This typically includes providing evidence of income. For specific requirements and to discuss how a guarantor can support your application, please contact us.
Once you submit your application and it meets our lending requirements, you will receive pre-approval within seconds.
Final approval is granted once all required documents are uploaded and the necessary fees are paid.
Our standard approval process typically takes 3–5 business days. However, processing times may be extended during periods of high customer volume.
This helps us ensure a smooth and secure disbursement process.
The additional processing fee allows clients to waive monthly payments until they start working, with repayment beginning in June. This option is particularly popular among clients as it provides flexibility in managing loan payments. The fee is paid upon loan approval and is separate from the standard processing fee.
Yes, the additional processing fee is refundable depending on the client's final status in the program. If the client no longer participates in the program, the refundable amount will be determined based on the outstanding balance owed to Trublu. In some cases, clients may need to make an additional payment if deductions are made from the program fee by client's work and travel agency due to cancellation or embassy denial.
If you have made an overpayment and submitted a refund request, please note that refunds are processed within up to 60 days from the date the request is received. This timeframe allows us to verify the payment, complete internal reviews, and process the refund accordingly.
We appreciate your patience and understanding throughout this process. If additional information is required, our team will contact you directly.